End-User Tech Support Engineer - Service Desk Pro

enoc; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading oil and gas company in Dubai is seeking an End User Support Engineer to deliver high-quality service desk support. You will assist users with hardware and software issues, ensuring the smooth operation of IT services. The ideal candidate should have a Bachelor's degree in Computer Science and at least 3 years of IT infrastructure experience. Strong knowledge of Microsoft systems and customer service skills are essential for success in this role.

Qualifications

• 3+ years of IT infrastructure experience focused on end user support.
• Solid understanding of technical application support requirements.
• Strong knowledge of Microsoft based operating systems.

Responsibilities

• Provide service desk support for user issues.
• Proactively monitor service desk performance against SLA.
• Log all support calls in the call logging system.

Skills

Technical application support

End user support management

Networking protocols knowledge

Customer service

Microsoft applications knowledge

Education

Bachelor’s degree in Computer Science or equivalent

ITIL certification

Tools

Call logging software

Microsoft Outlook

Job description

A leading oil and gas company in Dubai is seeking an End User Support Engineer to deliver high-quality service desk support. You will assist users with hardware and software issues, ensuring the smooth operation of IT services. The ideal candidate should have a Bachelor's degree in Computer Science and at least 3 years of IT infrastructure experience. Strong knowledge of Microsoft systems and customer service skills are essential for success in this role.