Senior End-User Support Engineer: Incident & Request Lead

KEOLIS Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai is looking for a Senior End User Engineer to manage service incidents and requests. The role requires expertise in troubleshooting computer hardware and software, excellent customer communication skills, and adaptability to changing situations. The ideal candidate will have a Bachelor's degree and relevant certifications. Join our team to contribute to technological advancements and provide top-tier support to users.

Qualifications

• Experience as End User Support.
• Familiarity with Windows OS & user interface.
• Ability to handle asynchronous and multiple chat sessions simultaneously.

Responsibilities

• Identifying, diagnosing, and resolving level one issues in computer hardware and software.
• Installing and upgrading hardware & software.
• Providing general desktop support and project coordination.

Skills

Good verbal & written English communication skills

Customer focus

Problem-solving

Team player

Adaptability to change

Education

Bachelor’s degree

Master's degree in relevant fields

Tools

CompTIA A+/ N+

M365 Identity & Access Management

Intune/MDE/MS SharePoint/Patch Management

Job description

A leading technology solutions provider in Dubai is looking for a Senior End User Engineer to manage service incidents and requests. The role requires expertise in troubleshooting computer hardware and software, excellent customer communication skills, and adaptability to changing situations. The ideal candidate will have a Bachelor's degree and relevant certifications. Join our team to contribute to technological advancements and provide top-tier support to users.