Jobs in United Arab Emirates

Job Description

Telephone Operator

Hilton Dubai Jumeirah, P.O. Box 2431, Dubai

A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

A Telephone Operator contributes to the impression of our Guests and must perform the following tasks to the highest standards:

• Process all incoming and outgoing calls accurately and courteously
• Record and control wake-up calls accurately
• Page guests in cooperation with concerned departments
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Page staff members when requested
• Abide by principles of guest privacy
• Handle guest needs or requests and report complaints to the Supervisor
• Bill call costs
• Be aware of local telephone listings and frequently dialed numbers
• Report defects on switchboard equipment to Supervisor
• Attend to all guest queries and requests promptly
• Maintain detailed knowledge of the Hotel's fire, life, and safety system
• Provide secretarial services for guests
• Use all business center equipment efficiently
• Update traffic sheets accurately
• Handle complaints promptly and follow up thoroughly
• Promote in-house services and facilities
• Update airline schedules and guide guests accordingly
• Coordinate reservations of meeting rooms
• Advise Supervisor of stationary needs in advance
• Ensure cleanliness of work area
• Report daily activities in logbook

• Follow Hilton policies and procedures to ensure safety
• Be familiar with property safety, first aid, fire, and emergency procedures
• Take action to correct hazardous situations and notify supervisors
• Log security incidents and accidents as per hotel requirements

Our Telephone Operators work on behalf of our Guests and collaborate with Team Members. To succeed, you should embody the following:

• Set high performance standards and pursue goals
• Strive for continuous improvement and take responsibility for results

• Stay informed about hotel issues and legislative information
• Adhere to Hilton policies and code of conduct
• Understand competitors' strengths and weaknesses
• Manage business performance indicators and consider financial implications

• Understand the importance of guest service and business success

• Collaborate effectively with colleagues and departments
• Participate in hotel meetings
• Maintain professionalism and foster good rapport
• Adapt to change and new ideas

• Update skills and knowledge regularly
• Seek feedback and opportunities for growth

• Ensure work quality and timeliness
• Follow policies and standards
• Maintain attendance and grooming standards
• Work effectively with diverse colleagues

Hilton is a leading global hospitality company, dedicated to providing exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," and our Team Members are at the heart of this mission.