Desktop Support Engineer — Onsite & Remote IT (Flexible Hours)

Axiom Technologies; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A global IT services firm in Abu Dhabi is seeking a Desktop Support Technician to provide first and second-level support for various devices including desktops and laptops. The ideal candidate should have a Bachelor's degree in IT and at least one year of relevant experience, along with strong troubleshooting skills. This on-site role requires familiarity with ticketing systems and may need flexible scheduling during emergencies.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Familiarity with ticketing systems.
• Experience with macOS or Linux environments preferred.

Responsibilities

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Assist with onboarding / offboarding of employees from a technical perspective.

Skills

Strong knowledge of Windows OS

Excellent communication and interpersonal skills

Strong troubleshooting and problem-solving abilities

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

A global IT services firm in Abu Dhabi is seeking a Desktop Support Technician to provide first and second-level support for various devices including desktops and laptops. The ideal candidate should have a Bachelor's degree in IT and at least one year of relevant experience, along with strong troubleshooting skills. This on-site role requires familiarity with ticketing systems and may need flexible scheduling during emergencies.