End-User IT Support Engineer — Hybrid & Remote Tools

Intertec Softwares Pvt Ltd; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading IT services company in the UAE is looking for a Technical Specialist in End User Support. The role involves troubleshooting and resolving hardware and software issues, managing user accounts, and providing support for various IT systems. Candidates should have a Bachelor's degree in IT, 2-3 years of relevant experience, and ITIL certification. Bilingual communication skills in English and Arabic are essential.

Qualifications

• Mandatory knowledge of ITIL certification (Foundation level or higher).
• 2-3 years of experience in desktop support or related area.
• Must be able to explain technical concepts clearly.

Responsibilities

• Handle customer calls and resolve desktop issues.
• Install and configure operating systems.
• Provide technical assistance for peripherals.
• Manage user permissions and access rights.
• Create and maintain technical documentation.

Skills

Excellent communication skills in English & Arabic

Troubleshooting hardware issues

User Account Management

Remote technical support

Analytical skills

Effective listening skills

Team collaboration

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

TeamViewer

AWS

Microsoft Office 365

Job description

A leading IT services company in the UAE is looking for a Technical Specialist in End User Support. The role involves troubleshooting and resolving hardware and software issues, managing user accounts, and providing support for various IT systems. Candidates should have a Bachelor's degree in IT, 2-3 years of relevant experience, and ITIL certification. Bilingual communication skills in English and Arabic are essential.