Technical Support Engineer (Emiratised Role)

Hilti Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in construction tools is seeking a Technical Support Engineer in Dubai. This role requires UAE National status and a Bachelor’s degree in engineering. The candidate will support field teams, provide technical documentation, and offer customer support. Ideal for those with 0-2 years of construction experience and AutoCAD knowledge. The company values innovation and teamwork, making it a recognized 'Great Place to Work'.

Qualifications

• UAE National with UAE Family Book.
• 0-2 years of construction experience.
• High learning agility and willing to develop within the Engineering field.

Responsibilities

• Developing technical expertise within Hilti Stores.
• Collaborating with Marketing to produce high-quality technical documents.
• Providing real-time technical support to customers via phone.

Skills

AutoCAD basic know-how

Interest in solving complex engineering problems

Goal achievement and solution-oriented

Effective communicator in English & Arabic

Ability to work in a multicultural environment

Education

Bachelor Degree in structural, civil or mechanical engineering

Job description

Overview

What\'s the Role?

The purpose of this role is to provide technical support to our customers and field teams by providing value added engineering services. You will support the field engineering teams by providing engineering calculations, preparation of material take-off and bill of quantities.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

As a Technical Support Engineer at Hilti, you will play a key role in providing expert technical assistance and ensuring seamless support for customers and internal teams. Your responsibilities include :

• Developing technical expertise within Hilti Stores and Customer Service.
• Collaborating with Marketing and Project Management to produce high-quality technical documents.
• Preparing and maintaining Technical Submittals, warranties, consultant comments, and certifications.
• Updating datasheets, third-party test reports, and other critical documentation.
• Supporting field teams with Bill of Quantities and Anchor / Rebar designs.
• Managing and updating the engineering folder with approvals, specifications, and datasheets.
• Handling certification renewals (ADCE, DEWA, ADCO) and vendor list updates.
• Providing real-time technical support to customers via phone.

This role ensures technical excellence, compliance, and high-quality engineering documentation while supporting Hilti’s commitment to innovation and customer satisfaction.

Hilti stands for innovation. That\'s why we have doubled our research and development expenditure in the last 7 years.

What do we offer?

Show us what you’re made of, and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

What you need is :

• UAE National with UAE Family Book (to comply with the UAE Emiratization law)
• Bachelor Degree in structural, civil or mechanical engineering
• 0-2 years of construction experience
• AutoCAD basic know-how
• Interest in solving complex engineering problems based on analytical mindset
• Goal achievement and solution-oriented personality
• Ability to work in multicultural environment.
• Efficient oral and written communicator, in English & Arabic (written and verbal)
• High learning agility, and willing to develop within the Engineering field
• Willingness to find solutions independent, but ready to follow directions in more complicated situations.
• Able to manage their time, able to work without tight deadlines as needed
• Dubai based or willing to relocate or commute from within the UAE.

Why should you apply?

Year upon year we are recognized as one of the tops 'Great Place to Work' employers, both globally and locally. And when you meet us, you\'ll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

We look forward to receiving your application!