IT Engineer: End-User Support & Infrastructure Expert

Halian; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading organization is seeking an experienced IT Engineer to provide exceptional end-user support and ensure operational stability. You will deliver technical support, assist in IT projects, and collaborate across teams to maintain infrastructure reliability. The ideal candidate holds a Bachelor's degree in Computer Science, has over 5 years in infrastructure design and deployment, and is knowledgeable about Microsoft Office 365 and Azure. This position offers an opportunity to drive customer satisfaction and contribute to innovative solutions.

Qualifications

• 5+ years of experience in infrastructure/operations design and deployment.
• 5+ years in server and network management for medium to large organizations.
• 2+ years in implementing security requirements.

Responsibilities

• Provide expert-level technical support to end users.
• Assist in planning and executing IT projects.
• Participate in proof of concepts to define technology direction.
• Ensure adherence to SLA requirements and maintain documentation.
• Collaborate with cross‑functional teams to resolve issues.

Skills

Technical support

Infrastructure management

Customer orientation

Server management

Network management

Analytical skills

Education

Bachelor’s degree in Computer Science or equivalent

Tools

Microsoft Office 365

Azure

ManageEngine

Zoho

SolarWinds

Job description

A leading organization is seeking an experienced IT Engineer to provide exceptional end-user support and ensure operational stability. You will deliver technical support, assist in IT projects, and collaborate across teams to maintain infrastructure reliability. The ideal candidate holds a Bachelor's degree in Computer Science, has over 5 years in infrastructure design and deployment, and is knowledgeable about Microsoft Office 365 and Azure. This position offers an opportunity to drive customer satisfaction and contribute to innovative solutions.