Program Officer jobs in United Arab Emirates

Are you looking for the opportunity to create a substantial impact on business profitability through the reduction of business waste in operations? If yes then the Network Losses reduction role is the right opportunity. The scope of impact spans across AMET markets focused on the reduction of network losses arising from concessions.

At Amazon we are working to be the most customer‑centric company on earth and are constantly looking for ways to improve. Our team drives innovation while supporting continuous operational improvement. To get there we need exceptionally talented, bright and driven people.

This opportunity requires excellent troubleshooting, problem‑solving and the ability to succeed in a fast‑paced, ambiguous and technical environment. Ownership of work is extremely important and candidates should have a proven record of driving operations process fixes and strategic initiatives to completion. The ideal candidate is motivated, optimistic and agile with strong time management skills.

• Work closely with the Central FC Network Loss Program Team Operations (Inbound/Outbound Customer Returns), Packaging RBS, FBA Reimbursement Data Analyst Teams, CTS S&LP, ACES, Vendor Managers, Metric SMEs, CBW, ICQA and Tech Teams to implement initiatives related to tech enablement, standardization of metrics, processes, policy reviews and review mechanisms.
• Analyze deviations from ideal processes and develop strategies to minimize losses triggered by operational misses.
• Partner with ICQA Data Analyst Teams and the AOP (NL Analytics Team) to develop/enhance POS and tools aimed at tracking/improving compliance misses that lead to losses, in addition to improving the accuracy of loss reporting.
• Collaborate with regional SMEs to reduce losses related to concessions based on top root causes and develop input metrics to track for further performance enhancement.
• Lead WBRs and regularly report progress, challenges and opportunities in network loss reduction to the Central FC NL manager/senior leadership.
• Adapt and implement best practices from other markets to local marketplaces.
• Travel across the AMET region when needed to continuously conduct Kaizen and ensure there are continuous improvement mechanisms built in KSA, EGY, TRY, UAE and South Africa.
• Partner with ICQA research analysts for any deep dives required to get further clarity on root causes.

• 3 years of program or project management experience.
• 3 years of working cross‑functionally with tech and non‑tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.
• Bachelor’s degree.
• Advanced knowledge of Excel (Pivot Tables, VLookUps) and SQL.
• Experience defining program requirements and using data and metrics to determine improvements.
• 3 years of driving end‑to‑end delivery and communicating results to senior leadership.
• 3 years of driving process improvements.
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management and schedules.

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Required Experience: Manager