CRM Specialist

Management Solutions International MSI; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading international FX Broker in Dubai is looking for a motivated CRM Specialist to manage CRM operations and improve customer retention strategies. The ideal candidate should have strong analytical skills, be proficient in Excel, and possess a minimum of one year of experience in CRM management. The role involves collaboration with Sales and Marketing teams to enhance customer experiences. Fluency in English is essential, and knowledge of Hindi is advantageous.

Qualifications

• Fluency in English (spoken and written) is essential; knowledge of Hindi is a strong advantage.
• Expert-level proficiency in Excel and strong MS Office skills.
• Minimum 1 year of experience in CRM management ideally within the Forex or financial industry.
• Detail-oriented, organized and able to handle multiple priorities in a fast-paced environment.
• High analytical ability with experience working with complex datasets and customer insights.

Responsibilities

• Manage the CRM system including implementation, maintenance, and workflow configuration.
• Analyse customer data and behavioural patterns to support decision-making.
• Collaborate with Sales and Marketing teams for a seamless customer experience.
• Define, track, and report on CRM key performance indicators (KPIs).
• Develop and implement advanced CRM strategies for customer retention.
• Continuously evaluate and improve CRM processes to enhance productivity.

Skills

Fluency in English

Analytical skills

Detail-oriented

Organizational skills

MS Office proficiency

Job description

Location: Dubai

About the Role

An international leading FX Broker is seeking a motivated and analytical CRM Specialist to manage and enhance CRM operations support data-driven decision-making and contribute to the growth and retention of the customer base. The role requires a strong understanding of CRM workflows within Forex or financial services and the ability to collaborate effectively across teams.

Key Responsibilities

• Manage the CRM system including implementation maintenance workflow configuration and system upgrades to improve efficiency.
• Analyse customer data and behavioural patterns to deliver insights that support strategic decision-making.
• Collaborate closely with Sales and Marketing teams to ensure a consistent and streamlined customer experience across all touchpoints.
• Define track and report on CRM key performance indicators (KPIs) to measure effectiveness and identify opportunities for improvement.
• Develop and implement advanced CRM strategies to retain and expand the existing customer base.
• Continuously evaluate and improve CRM processes recommending innovative solutions that enhance accuracy productivity and customer satisfaction.

Requirements

• Fluency in English (spoken and written) is essential; knowledge of Hindi is a strong advantage.
• Expert-level proficiency in Excel and strong MS Office skills.
• Minimum 1 year of experience in CRM management ideally within the Forex or financial industry.
• Detail‑oriented, organized and able to handle multiple priorities in a fast‑paced environment.
• High analytical ability with experience working with complex datasets and customer insights.
• Able to work well under pressure and meet deadlines.
• Excellent organizational and communication skills for cross‑team collaboration.
• Adaptability to changing processes and future improvements.