CRM SPECIALIST

The Talent Hunter; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment firm in Dubai is looking for nine skilled CRM Specialists to manage and optimize their CRM systems. Responsibilities include data maintenance, analyzing customer behavior, and developing CRM strategies to enhance engagement. Candidates should have proven experience in similar roles, advanced Excel proficiency, and knowledge of CRM software. This role offers a competitive salary based on experience, professional growth opportunities, and a collaborative work environment.

Benefits

Competitive salary based on experience

Opportunities for professional growth

Supportive work environment

Qualifications

• Proven experience as a CRM Specialist or similar role.
• Advanced proficiency in Microsoft Excel including data manipulation and reporting.
• Experience with CRM software and data management.

Responsibilities

• Manage and maintain the CRM system to ensure data accuracy and completeness.
• Analyze customer data and behavior to identify opportunities for improvement.
• Develop and implement CRM strategies to enhance customer engagement.

Skills

CRM management

Data analysis

Microsoft Excel

Communication

Detail-oriented

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

CRM software (e.g. Salesforce, HubSpot)

Job description

Job Title

CRM Specialist

Location

Dubai

Positions Available

9

Salary

From AED 5000 (based on experience)

Job Description

We are looking for nine skilled CRM Specialists to join our team in Dubai. The ideal candidates will be responsible for managing and optimizing our customer relationship management (CRM) system to enhance customer interactions and drive engagement.

Key Responsibilities

• Manage and maintain the CRM system to ensure data accuracy and completeness.
• Analyze customer data and behavior to identify opportunities for improvement in customer relations and retention.
• Develop and implement CRM strategies to enhance customer engagement and satisfaction.
• Collaborate with marketing and sales teams to ensure effective use of the CRM system for campaigns and lead management.
• Generate reports and dashboards using advanced Excel to track CRM metrics and performance.
• Conduct training sessions for team members on best practices and functionalities of the CRM system.
• Support the integration of CRM tools with other business systems to streamline processes.
• Stay updated on CRM trends and tools to continuously improve system efficiency.

Requirements

• Proven experience as a CRM Specialist or similar role.
• Advanced proficiency in Microsoft Excel including data manipulation and reporting.
• Experience with CRM software (e.g. Salesforce HubSpot etc.) and data management.
• Strong analytical skills with the ability to interpret complex data.
• Excellent communication skills for effective collaboration with teams and stakeholders.
• Detail-oriented with strong organizational skills.
• Bachelors degree in Marketing Business Administration or a related field is preferred.

What We Offer

• Competitive salary based on experience.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.

If you are passionate about customer relationship management and meet the above criteria we encourage you to apply for this exciting opportunity in Dubai!