Program Manager UAE National Retail Operations & CX

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multinational corporation in Dubai is seeking a Program Manager. This role involves developing and implementing strategies to enhance customer experience and reduce costs. The ideal candidate will have at least 3 years of program management experience, proficiency in Excel and SQL, and a proven record of working across teams to drive improvements. Join a dynamic environment focused on leveraging technology for best customer outcomes.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.

Responsibilities

• Develop business strategies for customer experience and cost reduction.
• Identify automation opportunities and manage programs for automation.
• Present metrics and reports to leadership teams.

Skills

Program management

Cross-functional collaboration

Process improvement

Data analysis

Stakeholder management

Advanced Excel skills

SQL knowledge

Job description

A leading multinational corporation in Dubai is seeking a Program Manager. This role involves developing and implementing strategies to enhance customer experience and reduce costs. The ideal candidate will have at least 3 years of program management experience, proficiency in Excel and SQL, and a proven record of working across teams to drive improvements. Join a dynamic environment focused on leveraging technology for best customer outcomes.