Program Manager UAE National Retail Business Services

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading multinational corporation in Dubai is seeking a Program Manager. This role involves developing and implementing strategies to enhance customer experience and reduce costs. The ideal candidate will have at least 3 years of program management experience, proficiency in Excel and SQL, and a proven record of working across teams to drive improvements. Join a dynamic environment focused on leveraging technology for best customer outcomes.

Qualifications

• 3 years of program or project management experience.
• 3 years of working cross-functionally with tech and non-tech teams.
• 3 years of defining and implementing process improvement initiatives using data and metrics.

Responsibilities

• Develop business strategies for customer experience and cost reduction.
• Identify automation opportunities and manage programs for automation.
• Present metrics and reports to leadership teams.

Skills

Program management

Cross-functional collaboration

Process improvement

Data analysis

Stakeholder management

Advanced Excel skills

SQL knowledge

Job description

Key Responsibilities

• Develop endtoend business strategy customer experience & offering for expansions and drive initiatives to reduce cost to serve
• Drive of business process improvement and business growth opportunities across multiple global teams and product lines working closely with business operations and technical teams
• Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business operations and technical teams
• Define measure and present metrics and reports to leadership teams
• Effectively engage with customers to manage and resolve issues
• Troubleshoot and drive resolutions with Product teams

About the team

As part of Retail Business Services (RBS) team our vision is to enable Amazon to provide defect free and best of available products to its customers. We strive to offer seamless listing experience for our selling partners and a largest & best available selection with right product information for our customers. We ensure best buying and post buying experience to the customer by providing complete and correct information in the detail page. To accelerate and excel in our we want to leverage scalable tech solutions and expand our programs globally.

MENA RBS team is looking for a Program Manager to shape and lead our buying and post buying experience drive customer return reduction program

Qualifications

• 3 years of program or project management experience
• 3 years of working cross functionally with tech and nontech teams experience
• 3 years of defining and implementing process improvement initiatives using data and metrics experience
• Experience defining program requirements and using data and metrics to determine improvements
• 3 years of driving end to end delivery and communicating results to senior leadership experience
• Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
• Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL

Inclusive Culture & Accessibility Statement

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

Manager