Hr Assistant jobs in United Kingdom

We are seeking a highly professional and experienced IT Executive to support and manage our office and site-wide IT operations. The ideal candidate must have strong technical skills, hands-on experience with enterprise infrastructure, and working knowledge of SAP and Microsoft systems . The individual will be responsible for maintaining IT systems, providing user support, enforcing security protocols, and ensuring alignment of IT operations with business needs.

Key Responsibilities :

User Support & Operations

• Provide timely and effective support to end-users, addressing hardware and software issues on desktops, laptops, printers, and other peripherals.
• Assist users in troubleshooting and guide them through resolution steps with a high level of professionalism.
• Efficiently manage, prioritize, and resolve support tickets using a helpdesk / ticketing system.
• Assist with IT onboarding of new employees and offboarding of departing staff.
• Maintain accurate documentation of issues, solutions, and user interactions.

System & Infrastructure Management

• Install, configure, and maintain all IT equipment including desktops, laptops, servers, network printers, and mobile devices.
• Manage Microsoft Office 365, Intune, and Entra ID for the organization.
• Maintain and administer on-premises server environments and wired / wireless network infrastructure across all Gulfa sites.
• Manage and administer company SharePoint sites, user permissions, and data security policies.
• Support and administer Avaya IP telephony PBX systems and associated services.
• Administer and maintain CCTV infrastructure across all company locations.
• Support and maintain point-to-point VPN tunneling and enforce network security standards.
• Propose upgrades, configure patches, and recommend replacement of end-of-life devices.

Security & Compliance

• Deploy and enforce IT security policies and procedures.
• Support the implementation of ITIL-based practices to improve service quality and operational efficiency.
• Manage IT asset tracking, issuance, and inventory control.
• Maintain proper records for company SIM cards, mobile phone allocations, and credit card payment terminals.
• Coordinate with external vendors for procurement, technical support, and project implementation.
• Follow up with vendors to ensure timely resolution of IT-related queries and services.
• Suggest and support procurement of new IT equipment based on business requirements.
• Participate in and support ongoing / upcoming IT projects, ensuring adherence to timelines and deliverables.

Performance & Reliability

• Provide IT support during both working and non-working hours as needed.
• Ensure minimal downtime during system upgrades or hardware / software failures.
• Suggest improvements in IT procedures and infrastructure to enhance performance and reduce costs.
• Recommend and implement cost-cutting initiatives while maintaining service reliability.

Required Qualifications & Skills :

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 3–5 years of experience in IT support or administration roles in a corporate environment.
• Proficiency in Microsoft 365, Windows Server environments, Intune, and basic SAP support.
• Hands-on experience with firewall / VPN configurations (preferably SonicWall), telephony, and CCTV systems.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Strong organizational, documentation, and problem-solving abilities.

Preferred Skills :

• Familiarity with ITIL methodologies and helpdesk systems.
• Experience managing hybrid environments (cloud + on-premise).
• Ability to lead or support small to medium-scale IT projects.