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Customer Service Representative
Job summary
A leading company in the retail industry is seeking a dedicated customer service representative to join their dynamic team in Dubai. In this role, you will be responsible for managing customer inquiries across various platforms, resolving issues related to orders and payments, and ensuring overall customer satisfaction. The ideal candidate should have strong communication skills and experience with online marketplaces.
Qualifications
- Experience managing customer inquiries via email, chat, phone.
- Familiarity with order processing and returns.
- Experience with marketplaces like Amazon or Shopify.
Responsibilities
- Respond to customer inquiries promptly and professionally.
- Manage order processing issues and provide solutions.
- Collaborate with teams to improve customer service processes.
Skills
Tools
- Respond promptly and professionally to customer inquiries via email, chat, social media, and phone.
- Manage order processing issues, delivery concerns, return/exchange requests, and payment-related queries.
- Provide accurate, valid, and complete information using the right tools and resources.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Collaborate with warehouse, logistics, marketing, and product teams to resolve customer concerns and improve processes.
- Monitor and escalate customer feedback to relevant teams for continuous improvement.
- Maintain customer records by updating account information accurately.
- Follow communication procedures, guidelines, and policies.
- Stay up to date with product knowledge, promotional campaigns, and platform updates.
- Experience with marketplaces like Amazon, Noon, or Shopify-based platforms
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.