Client Relationship Manager

Lloyd's Register Trusted Advice In The Maritime Industry; Dubai; On-site; AED 293,000 - 368,000; Full time

Job summary

A leading technical service provider is seeking a Client Relationship Manager in Dubai. The ideal candidate will manage targeted accounts, focusing on growing sales and enhancing customer loyalty. Responsibilities include developing account plans, supporting sales efforts, and collaborating across teams. The candidate should have robust experience in Sales or Account Management, particularly in the marine environment. This role directly contributes to a mission focusing on sustainable practices within the maritime industry.

Benefits

Mission-driven work

Diversity and inclusion initiatives

Supportive learning environment

Qualifications

• Significant experience in Sales or Account Management fields, preferably in Marine & Offshore environment.
• Strong communication ability across the organization with great commercial acumen.
• Thorough understanding of the shipping market and ability to manage commercial focus.

Responsibilities

• Manage assigned accounts to achieve sales growth.
• Act as main contact for accounts and work with service delivery teams.
• Develop and maintain account plans to optimize performance.

Skills

Sales experience

Client care principles

Commercial awareness

Solution selling

Negotiation skills

Collaboration skills

Analytical skills

Salesforce usage

Job description

Job ID: 41333

Client Relationship Manager

Lloyds Register

Location: Dubai

What were looking for

We are looking for an individual who will manage a group of assigned and targeted accounts to achieve the margin and market share growth of the LR Maritime business in line with the Maritime Sales Long Range Plan (LRP)

The candidate will act as the main point of contact for the assigned territory group of existing accounts and targeted new accounts focusing on the customer experience to enhance loyalty and build long-term relationships and deliver the assigned sales revenue margin and cash targets.

What we offer you

The opportunity to work for an organization that has a strong sense of purpose with a mission to engineer a safer and sustainable world.

You will be part of a mission-driven team working at the forefront of maritime decarbonisation. Your work will directly contribute to addressing some of the most critical market failures blocking the adoption of sustainable fuels helping catalyse a safer cleaner and more inclusive global energy transition.

The role

Key responsibilities:

• Support line manager to routinely review and identify the clients within the sales territory that represent the greatest opportunity relative to cost to serve.
• Achieving growth and hitting sales targets
• Support the account segmentation analysis with the line manager categorising the accounts within the area into Growth Strategic or Nurture accounts.
• Be accountable for the accuracy and quality of the opportunity and account data input into Salesforce as the single source of sales truth to ensure confidence in the performance reporting and sales forecasts.
• Identify opportunities to grow through both introducing new products and services and focusing on closing the sale and you need to drive account profitability.
• Act as the main point of contact for the assigned accounts and work closely with the relevant service delivery teams and key stakeholders to ensure the client relationship is always managed effectively.
• Develop and maintain account plans for the assigned accounts that optimise the margin performance & growth potential for the segment sales territory and the global LR business across different LR product and service solutions.
• Develop a thorough understanding of products and service offerings to better upsell and cross-sell to customers
• Collaborate extensively and actively engage with the Strategic Account managers (as applicable and relevant) subject matter experts advisory sales and account managers in different teams to support opportunities and projects as required.
• Regularly analyse and report to line manager the expected sales performance within a period based on sales pipeline individual win rates market trends forecasts and competitor activity captured in Salesforce.
• Track account revenue margin and sales performance and oversee contract management for assigned accounts including securing contract renewals

What you bring:

• Significant experience in the Sales or Account management fields preferably in Marine & Offshore environment with an in depth understanding of sales and client care principles.
• Strong ability to forecast and develop account plan and communicate effectively with others across the organisation with great commercial acumen
• Strong commercial awareness.
• Strong solution selling skills.
• Be that Trusted Advisor who can help the customer to solve business problems through our services and products
• Strong negotiating skills and knowledge of negotiation techniques and tactics to influence and persuade where necessary
• Strong collaboration skills to work with teams across the organisation with cross-functional teams as well as internal teams of departments
• Strong team spirit.
• Thorough understanding of the shipping market and marine environment to manage commercial focus and find new business opportunities.
• Ability to communicate effectively at different levels within organisations and to influence successfully and openly at all levels both inside our organisation and outside in the business.
• Be able to use Salesforce or other software to manage accounts confidently
• Strong analytical and quantitative skills that can turn data into insights that power sales.
• Ability to utilise available technologies to maintain analyse and track this data. The data can then be used to predict sales trends and customer behaviours to boost performance and increase sales.
• Flexible approach to adjust role as the position develops.

About us

We are a leading international technical professional service provider and a leader in classification compliance and consultancy services to the marine and offshore industry a trusted advisor to our customers helping to design construct and operate their assets to the highest levels of safety and performance. We are shaping the industrys future through the development of novel and innovative technology for the next generation of assets while continuing to deliver solutions for our customers every day.

Be a part of

Lloyds Register is wholly owned by the Lloyds Register Foundation a politically and financially independent global charity that aims to engineer a safer world through promoting safety and education. For a thriving ocean economy Lloyds Register colleagues and Lloyds Register Foundation work together to fund research foster industry collaboration and develop action-oriented solutions to make the world a safer place.

Want to apply.

Here at Lloyds Register we care we share and we do the right thing in every situation. Its ingrained in our culture and everything we do. We are committed and continually strive to lead with our values that empower and enable an inclusive environment conducive to your growth development and engagement. It doesnt matter who you are what you have experienced how you identify how old you are where you are from what your beliefs are or how your brain or body works the diversity of our colleagues is fundamental to our futures and the changes we can make together. Our inclusive culture allows us to connect together authentically and to be courageous and bold. We dont just talk about our differences we celebrate them!

We are committed to making all stages of our recruitment process accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application and we will do everything we possibly can to support you.

If you dont tick every box in these ads please dont rule yourself out. We focus on hiring people who share our goal of working together for a safer sustainable thriving ocean economy.

We care we share we do the right thing.

We care we share we do the right thing.

If you have further questions about this role please contact us at and we will respond to you as soon as possible.

Diversity and Inclusion at Lloyds Register:

Together we are one Lloyds Register committed to developing an inclusive and safe workplace that embraces and celebrates diversity. We strive to ensure that all applicants to LR experience equality of opportunity and fair treatment because we believe it is the right thing to do. We hope you do too.

As a Disability Confident Committed Employer we have committed to:

• ensure our recruitment process is inclusive and accessible.
• communicating and promoting vacanciesoffering an interview to disabled people who meet the minimum criteriafor the job.
• anticipating and providing reasonable adjustments as required
• supporting any existing employee who acquires a disability or long-term health condition enabling them to stay in work.
• at least one activity that will make a difference for disabled people.

The Lloyds Register Group comprises charities and non-charitable companies with the latter supporting the charities in their main goal of enhancing the safety of life and property at sea on land and in the air - for the benefit of the public and the environment. (Group entities).

Required Experience:

Manager