Customer Support Representative

GamaLearn; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading e-learning provider is seeking a motivated Customer Support Representative in Abu Dhabi. This role involves answering customer inquiries, resolving issues, and ensuring satisfaction. Ideal candidates are fluent in Arabic and English, possess problem-solving skills, and have experience in technical support. The position offers competitive salary and benefits, including health insurance and professional development opportunities.

Benefits

Competitive salary

Health insurance

Professional development opportunities

Collaborative and inclusive work environment

Qualifications

• Fluent in Arabic (C2) and English (C1).
• Minimum 1 year of experience in technical/help desk support or customer success.
• Flexible to work in different time shifts and days.

Responsibilities

• Answer customer inquiries and resolve issues.
• Document recurring issues and provide feedback.
• Maintain an up-to-date understanding of products.
• Create FAQs and help center articles.
• Engage with support tiers to enhance service.

Skills

Problem-Solving

Communication

Technical Skills/ICT knowledge

Education

High Education degree in Information system or similar degree

Job description

Customer Support Representative (CSR)

We are seeking a motivated and customerfocused individual to join our team as a Customer Support Representative. The successful candidate will be responsible for providing excellent customer service addressing customer inquiries resolving issues and ensuring overall customer satisfaction.

Role Responsibilities

• Knowing our products inside and out so that you can answer questions.
• Handle incoming customer support requests.
• Provide accurate valid and complete information to customers.
• Maintain an uptodate understanding of the companys product/service.
• Document recurring issues or suggestions.
• Contribute to Product Knowledge base and Help Center: Provide feedback and updates based on common customer queries.
• Write guided tutorials of a specific topic or feature in the product.
• Create FAQs for the most needed points to the client.
• Keeping records of customer interactions transactions comments and complaints.
• Evaluate the need to scale the business operations in multiple countries/territories from the support aspect.
• Demo preparation personalizing the templates for each customer.
• Engage with 1st and 2nd tier of support to share the knowledge and coordinate on how to work with each other and scaling the academy courserelated operations course with them. As well all academy courses based on the products recent updates.

Requirements

• High Education degree in Information system or similar degree.
• Required Languages Level : Arabic (C2 English (C1.
• ProblemSolving Communication & Handling Skills.
• Technical Skills/ICT knowledge.
• 01 year of experience working in technical/help desk support or customer success.
• Flexible to work in different time shifts and day in the week.

Benefits

• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and inclusive work environment

Required Experience

Unclear Seniority