FinTech Customer Support Specialist — Growth & Impact

ClearGrid; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading fintech firm in Abu Dhabi seeks a Customer Support Specialist to provide exceptional assistance to clients across various channels. The ideal candidate will have a Bachelor's degree, excellent communication and problem-solving skills, and experience with CRM systems. Join us to innovate and revolutionize the fintech industry while enjoying a competitive salary and career advancement opportunities.

Benefits

Competitive salary package

Extensive benefits

Opportunities for career advancement

Inclusive work culture

Qualifications

• Prior customer service experience is advantageous.
• Exceptional communication skills with a customer-centric approach.
• Strong problem-solving skills to address customer concerns effectively.

Responsibilities

• Provide top-notch support and assistance to customers through various channels.
• Troubleshoot and resolve customer inquiries effectively.
• Identify opportunities to enhance support processes and customer experience.
• Gather customer feedback to drive product enhancements.
• Work closely with internal teams for comprehensive customer support.
• Maintain accurate records of customer interactions.

Skills

Exceptional verbal and written communication skills

Strong analytical and problem-solving skills

Ability to build rapport and relationships with clients

Comfortable working in a dynamic environment

Proficiency in general computer applications

Prior customer service experience

Education

Bachelor's degree in any discipline or equivalent work experience

Tools

CRM systems

Microsoft Office

Job description

A leading fintech firm in Abu Dhabi seeks a Customer Support Specialist to provide exceptional assistance to clients across various channels. The ideal candidate will have a Bachelor's degree, excellent communication and problem-solving skills, and experience with CRM systems. Join us to innovate and revolutionize the fintech industry while enjoying a competitive salary and career advancement opportunities.