Technical Support Analyst: Customer Champion

Sana Commerce; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A global technology firm in Dubai is seeking a Support Analyst to act as the first contact for customers. The ideal candidate will have at least 5 years of experience in a technical customer service role and a Bachelor's degree, demonstrating strong customer service mentality and organizational skills. This position involves managing support tickets, analyzing issues, and collaborating across teams. Fluency in English is essential, with Dutch and/or German as a plus. Apply now to join a company that values growth and innovation!

Qualifications

• 5 years of experience in a technical customer service role in IT industry.
• Fluent in English; Dutch and/or German are a plus.
• Ability to resolve issues independently and effectively.

Responsibilities

• Acting as the first point of contact for customers and partners.
• Managing incoming tickets to ensure customer satisfaction.
• Collaborating with functional areas to address customers' needs.

Skills

Customer Service mentality

Organizational skills

Technical affinity

Communication skills

Education

Bachelor's degree or equivalent work experience

Tools

Excel

ECommerce software

HTML/XML knowledge

Job description

A global technology firm in Dubai is seeking a Support Analyst to act as the first contact for customers. The ideal candidate will have at least 5 years of experience in a technical customer service role and a Bachelor's degree, demonstrating strong customer service mentality and organizational skills. This position involves managing support tickets, analyzing issues, and collaborating across teams. Fluency in English is essential, with Dutch and/or German as a plus. Apply now to join a company that values growth and innovation!