Customer Support Specialist — Growth & Health Insurance

GamaLearn; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading e-learning provider is seeking a motivated Customer Support Representative in Abu Dhabi. This role involves answering customer inquiries, resolving issues, and ensuring satisfaction. Ideal candidates are fluent in Arabic and English, possess problem-solving skills, and have experience in technical support. The position offers competitive salary and benefits, including health insurance and professional development opportunities.

Benefits

Competitive salary

Health insurance

Professional development opportunities

Collaborative and inclusive work environment

Qualifications

• Fluent in Arabic (C2) and English (C1).
• Minimum 1 year of experience in technical/help desk support or customer success.
• Flexible to work in different time shifts and days.

Responsibilities

• Answer customer inquiries and resolve issues.
• Document recurring issues and provide feedback.
• Maintain an up-to-date understanding of products.
• Create FAQs and help center articles.
• Engage with support tiers to enhance service.

Skills

Problem-Solving

Communication

Technical Skills/ICT knowledge

Education

High Education degree in Information system or similar degree

Job description

A leading e-learning provider is seeking a motivated Customer Support Representative in Abu Dhabi. This role involves answering customer inquiries, resolving issues, and ensuring satisfaction. Ideal candidates are fluent in Arabic and English, possess problem-solving skills, and have experience in technical support. The position offers competitive salary and benefits, including health insurance and professional development opportunities.