Soft Services Manager jobs in France

Key Responsibilities:

1. Coordination & Communication

• Serve as the primary point of contact for residents regarding maintenance requests, complaints, and service inquiries.
• Coordinate daily maintenance activities, assigning tasks & following to technicians and contractors.
• Liaise between vendors, contractors, and the Facilities Manager to schedule and supervise repairs, preventive maintenance, and upgrades.
• Maintain clear communication with residents about ongoing maintenance work, schedules, and service disruptions.
• Organize regular meetings with the maintenance team and contractors to review performance and issues.

2. Maintenance Management

• Track and monitor all maintenance requests from logging to resolution, ensuring timely completion.
• Maintain and update preventive maintenance schedules, statuary trackers for all building systems including Special system, soft services etc (electrical, plumbing, HVAC, fire safety, Elevators, Chillers, LV, swimming pools, water tests, calibration, tank cleaning, Pest control, laundry, Housekeeping etc..).
• Oversee inspections of common areas and apartment units to identify repair needs or safety hazards.
• Ensure proper documentation and record-keeping of maintenance activities, contracts, and compliance certificates.

3. Vendor & Contract Management

• Manage relationships with external vendors and service providers, Quote negotiations, and performance evaluations etc.
• Ensure vendors comply with safety standards, contract terms, and quality requirements.
• Monitor vendor invoices and approvals in coordination with the finance department.

4. Policy, Safety & Compliance

• Support the implementation of Business continuity plan, Standard operating procedures (SOP), safety policies, fire drills, and emergency preparedness plans.
• Ensure compliance with local regulations related to building safety, environmental standards, and health codes.
• Coordinate periodic audits and inspections with regulatory authorities.

5. Administrative Duties

• CAFM system operation and management.
• Manpower management including utilization, attendance, evaluation, motivation, actions
• Inventory of tools, equipment, and consumables management
• Prepare daily, monthly reports for management review.
• Assist in procurement related to facilities maintenance.
• Maintain digital and physical records related to facility operations.

Qualifications:

• Bachelor’s degree or Diploma in Engineering, or related field preferred.
• 5+ years experience in facilities coordination or building management in residential
• Strong organizational, communication, and interpersonal skills.
• Familiarity with CAFM and MS Office.
• Knowledge of building systems, safety regulations, and vendor management.
• Ability to handle multiple priorities and work under pressure.