Client Advisor - Dubai Mall

Hermès; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail company in Dubai is seeking a Sales Associate to enhance customer experiences through personal engagement and service excellence. You will welcome clients, build lasting relationships, and ensure the store is well-merchandised. The role demands a proven sales track record in luxury retail, empathy, professionalism, and a positive attitude within the sales team. A commitment to enhancing service operations and client feedback will be key to success in this dynamic retail environment.

Qualifications

• Proven track record in a sales position in luxury retail.
• Empathy and sincerity when serving customers.
• Professionalism in services provided to the customer.

Responsibilities

• Welcome clients warmly and engage sincerely.
• Maintain and establish client relationships.
• Oversee merchandising and store presentation.

Skills

Sales experience in luxury retail

Customer service skills

Empathy and sincerity

Professionalism

Positive attitude

Flexibility

Job description

MAIN RESPONSIBILITIES

Sales and Service :

• To welcome the client warmly with a smile, making eye contact, and acknowledge him / her as soon as he / she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

Customer Relationship Management :

• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
• Invite the customer to share his / her details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising :

To oversee, under the Store Manager / Floor Manager's supervision, that :

• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations :

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ad hoc mission entrusted by the store management.
• To share clients feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver.

REQUIREMENTS

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.
• Individual contribution to the turnover in the sector.
• Positive attitude within the sales team.
• Familiarity with the products.
• Punctuality, flexibility, reactivity.