Customer Support Specialist jobs in United Arab Emirates

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

The Senior Sales Executive will generate revenue by selling Finastra software solutions and services to new prospects within assigned territory. They provide specific product focus from a sales perspective through the acquisition of new clients by positioning the value Finastra products and services can bring to clients.

• Create and manage a strategic territory plan that includes activities for quota attainment.
• Manage territory to maximize sales resources and revenue opportunities and to minimize travel and selling‑related expenses.
• Analyze financial position and challenges of prospects to determine sales approach.
• Understand market drivers and collaborate with both the client and internal stakeholders to overcome potential impediments.
• Use a consultative sales approach to develop account plans and identify specific needs for each close business to meet forecast commitments and sales quotas.
• Maintain appropriate sales development activity to ensure healthy pipeline management.
• Ensure and maintain sales forecasting data in sales reporting system to allow for opportunity management and reporting.
• Develop and maintain relationships with industry/professional individuals and organizations.
• Participate in user group meetings and trade shows as approved.
• Stay abreast of current industry trends, competitors, and current/new company products and services.
• Other duties as assigned.

• Possess a university degree with at least 10-15 years of software selling experience.
• At least 5 years of selling in the financial services industry, such as banks, asset management companies, and insurance, is essential.
• You will ideally come from blue‑chip Tier 1 or 2 system integrators or software solution companies with a strong ability to conceptualize.
• Build value propositions that deliver a compelling message.

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑on‑one therapy through our Employee Assistance Program, find support from our network of Wellbeing Champions and Gather Groups, and a calendar of monthly events and initiatives designed to help you thrive – inside and outside of work.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!