Customer Support Specialist jobs in United Arab Emirates

Job summary

A healthcare organization in Dubai seeks a dedicated patient service representative to manage patient experiences from initial contact through medical checkup. Responsibilities include advocating for patient rights, providing information on medical services, and ensuring outstanding customer service. Candidates should possess strong communication skills and a commitment to compliance with health standards. Training on safety and infection control is required.

Responsibilities

• Take care of the patients from the time they call till they finish their medical checkup and go back.
• Advocates patients’ and their families’ rights and responsibilities, confidentiality, information and education.
• Develop and maintain the feedback/complaint procedure for customers to use and receive redressal.
• Visit inpatient ward patients on daily basis.
• Should be capable of solving problems, effective communication strategies and conflict resolution.
• Communicate all information to front office personnel and Physicians regarding Patient.
• Greets patient or/and their family and find out the nature of their service requirement clearly over phone.
• Depending on the same block appointments with the concerned specialists/consultants.
• Provide information to assist patient or refer them to appropriate contacts.
• Expedite flow of visitors/patients and ensure outstanding customer service.
• Provide information about medical insurance coverage to patients.
• Keeps accurate records of discussions or correspondence with customers.
• Write reports analyzing the quality of customer service.
• Comply with all OSH and infection control policies.
• Work accordance with the documented OSH procedures and instructions.
• Familiar with emergency and evacuation procedures.
• Notifying OSH Hazards and incidents.
• Comply with Waste management procedures and policies.
• Attend applicable OSH/Infection control training programs.
• Use of appropriate personal protective equipment and safety systems.
• To follow appropriate international guidelines and regulations.