Order Processing Specialist – ERP & Customer Support

Combuzz HR Solutions; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading HR solutions provider in Dubai seeks an Order Processing Assistant to ensure timely processing and delivery of customer orders. Candidates should be proficient in ERP software, possess strong organizational and communication skills, and have experience in data entry or customer service, preferably within the FMCG industry. The role involves responding to inquiries, monitoring orders, and collaborating with multiple teams to enhance customer satisfaction. This position is open to female applicants with minimum service experience.

Qualifications

• Minimum of 2 years of service in Order processing/Data entry/Customer service required.
• Experience in the FMCG industry preferred.

Responsibilities

• Respond to customer inquiries using approved scripts and guidelines.
• Monitor the order-receiving email and ensure orders are processed in the ERP system.
• Perform checks for duplicate or missing orders.
• Coordinate with Sales, Warehouse, Distribution, and Finance.
• Track pending orders and ensure timely delivery.
• Investigate and resolve customer queries.

Skills

Proficient in using ERP software

Data Entry

Ms Office

Communication Skills

Organizational Skills

Typing Skill

Accuracy

Computer literacy

Good typing Speed

Education

Diploma or bachelor's degree in any related field

Job description

A leading HR solutions provider in Dubai seeks an Order Processing Assistant to ensure timely processing and delivery of customer orders. Candidates should be proficient in ERP software, possess strong organizational and communication skills, and have experience in data entry or customer service, preferably within the FMCG industry. The role involves responding to inquiries, monitoring orders, and collaborating with multiple teams to enhance customer satisfaction. This position is open to female applicants with minimum service experience.