Auto Service Advisor: Elevate Customer Care & Repairs

Al Tayer Motors; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading automotive service provider in Dubai is seeking an experienced customer service representative to enhance customer satisfaction and drive after-sales revenue. The ideal candidate will have 2-5 years of experience in automotive service, with a vocational qualification or diploma in Automobile Engineering. Responsibilities include greeting customers, discussing service needs, and ensuring quality service delivery. Strong communication skills and the ability to maintain customer relationships are essential for this role.

Qualifications

• 2-5 years experience in the automotive trade.
• Ability to maintain customer relations and follow up on service needs.
• Knowledge of vehicle servicing and repair processes.

Responsibilities

• Greet customers and discuss servicing needs.
• Organize inspections and ensure quality in service.
• Update customers on job status and deliver completed vehicles.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Education

Vocational qualification in automotive trade

Diploma in Automobile Engineering

Job description

A leading automotive service provider in Dubai is seeking an experienced customer service representative to enhance customer satisfaction and drive after-sales revenue. The ideal candidate will have 2-5 years of experience in automotive service, with a vocational qualification or diploma in Automobile Engineering. Responsibilities include greeting customers, discussing service needs, and ensuring quality service delivery. Strong communication skills and the ability to maintain customer relationships are essential for this role.