Client Advisor - Dubai Mall

Join; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury retail company in Dubai is seeking a dedicated Sales Associate with a proven track record in sales. The role involves welcoming clients warmly, maintaining client relationships, and ensuring proper merchandising. Candidates must exhibit empathy and professionalism in customer service while contributing positively within the sales team. This position offers a great opportunity to engage with high-end products and enhance customer experiences.

Qualifications

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.

Responsibilities

• Welcome clients warmly and engage in conversation.
• Maintain client relationships by informing about products.
• Ensure proper merchandising and stock levels in the store.
• Collaborate in management tasks related to sales.

Skills

Sales skills in luxury retail

Empathy

Professionalism

Positive attitude

Job description

Responsibilities

• To welcome the client warmly with a smile, making eye contact, and acknowledge him/her as soon as he/she has entered the store.
• To engage with the client with sincerity.
• To make the client feel comfortable by creating a bond through conversation.
• To present the relevant product features and benefits, based on the client needs identified during the conversation. Always take the time to share the stories behind each product.

Customer Relationship Management

• Call on current & potential clients to establish & maintain client relationship and to inform about new products & services.
• Invite the customer to share his/her details to continue to establish & maintain client relationship and to inform about new products & services.

Administrative and Visual Merchandising

To oversee, under the Store Manager/ Floor Manager's supervision, that:

• The store is always merchandised correctly, and that the products are returned to their place after having been shown to a customer.
• The departments are always well stocked.
• The products are well stored or folded in order to prevent any damage.

Operations

• To partake in management tasks associated with sales.
• Adhere to the administrative procedures concerning exchanges, returns and repairs.
• Be accountable and responsible for ad hoc mission entrusted by the store management.
• To share clients feedback on products.
• To propose ideas for improving the daily running of the store and the service deliver.

Requirements

• Proven track record in a sales position in luxury retail.
• Empathy & sincerity when serving customers.
• Professionalism in services provided to the customer.
• Individual contribution to the turnover in the sector.
• Positive attitude within the sales team.