Customer Support Specialist jobs in United Arab Emirates

We are not just a collection of hotels and residences, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Wellness Host you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels. Stay once a year at each hotel!
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels.
• Medical Insurance
• Life Insurance
• Housing and Transportation provided by the hotel. Other benefits include: Uniform & Annual Social Events

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• You will welcome and greet residents, their family members and visitors in a professional, courteous manner to ensure our residents receive nothing but the best experience.
• Provide all passers-by and visitors with a positive first impression of the hotel and residences.
• Demonstrate a complete understanding of the hotel’s and residence’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Wellness Host you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Wellness Host must communicate with other departments in order to ensure the alignment remains.

• You’ll bring your unique personality and passion to the role and the team.
• High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.
• English is the primary language used in our residences. You can comfortably communicate in this language.
• Previous experience as Wellness Host is preferred. High level of English and additional languages is an advantage.

United Arab Emirates

One Palm at Jumeirah

Rooms - Guest Services

Permanent

Full time