Relationship Manager

Eiger Marvel Human Resource Consultancies; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent real estate consulting firm in Dubai is seeking a proactive Relations Manager to enhance customer satisfaction and loyalty. The successful candidate will build and maintain long-term client relationships, ensuring a seamless experience throughout the property transaction process. Strong interpersonal skills and a customer-centric approach are essential. This role offers competitive salary and benefits, alongside career development opportunities.

Benefits

Competitive salary package with incentives

Company-provided visa and employment benefits

Health insurance and annual leave

Career development and training opportunities

Qualifications

• Proven work experience as a Relations Manager or Client Relationship Executive.
• Strong interpersonal communication and negotiation skills.
• Customer-centric approach with a passion for delivering outstanding service.
• Ability to multitask and manage time effectively.

Responsibilities

• Develop and maintain strong long-term client relationships.
• Act as the primary point of contact for client inquiries.
• Collaborate with sales, marketing, and operations teams.
• Assist clients throughout their property journey.
• Prepare and maintain accurate client records.

Skills

Interpersonal communication

Negotiation skills

Customer-centric approach

Multitasking

Problem-solving

Fluency in English

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Marketing

Bachelor’s degree in Real Estate

Tools

Microsoft Office Suite

CRM systems

Job description

Overview

About the Role

We are seeking a proactive and client-focused Relations Manager to join our dynamic real estate team in Dubai. The ideal candidate will be responsible for building and maintaining long-term relationships with clients ensuring exceptional service and driving customer satisfaction and loyalty. You will act as the key point of contact between clients and the company ensuring a seamless and professional experience throughout the property buying or selling process.

Key Responsibilities

• Develop and maintain strong long-term relationships with clients to ensure satisfaction and repeat business.
• Act as the primary point of contact for client inquiries, concerns and feedback, ensuring timely and professional responses.
• Collaborate with the sales, marketing and operations teams to provide clients with a smooth and efficient service experience.
• Assist clients throughout their property journey from initial inquiry to closing and after-sales support.
• Organize and participate in client meetings, property visits and follow-ups to build trust and rapport.
• Maintain a thorough understanding of the company’s property portfolio, market trends and industry developments.
• Prepare and maintain accurate client records, reports and communication logs using CRM software.
• Contribute to the development of customer engagement strategies to enhance retention and satisfaction.
• Attend company meetings, training sessions and industry events to strengthen relationships and stay updated on best practices.

Requirements

• Proven work experience as a Relations Manager, Client Relationship Executive or similar role, preferably in real estate or property management.
• Strong interpersonal communication and negotiation skills.
• Customer-centric approach with a passion for delivering outstanding service.
• Ability to multitask, manage time effectively and handle a fast-paced work environment.
• Proficiency in Microsoft Office Suite and CRM systems.
• Bachelor’s degree in Business Administration, Marketing, Real Estate or a related field.
• Excellent presentation and problem-solving abilities.
• Fluency in English; Arabic or other languages are an advantage.

Education

• Bachelors degree in Commerce, Finance or a related field.

Benefits

• Competitive salary package with performance-based incentives.
• Company-provided visa and employment benefits.
• Health insurance and annual leave as per UAE labor laws.
• Positive and supportive work environment within a growing real estate firm.
• Career development and training opportunities to help you excel in your role.
• Opportunity to work with a reputable real estate company and build long-lasting client relationships.