Customer Support Specialist jobs in United Arab Emirates

Doka Gulf (UAE & Oman country organization)offers an exciting opportunity asHead of Saleswho will be responsible for the development and implementation of sales strategies in order to exploit the market potentials. The Head of Sales will be accountable for expanding Dokas presence in the United Arab Emirates and will be responsible for managing sales sales targets profitability management and strategy implementation in addition to leadership responsibility for the Sales Team.

The Head of Sales is part of the Country Leadership Team and reports to the Managing Director.

Key Responsibilities include:

• Lead manage and develop Sales personnel and support them to reach their individual and collective sales targets
• Establish clear sales targets that reflect market and client potential and align with the overall company goals
• Maintain strong customer relationships with key clients and decision-makers
• Collaborate closely with the Head of Sales Support to ensure alignment of sales strategies and processes
• Develop and implement together with the Managing Director effective sales and marketing strategies to ensure continuous growth in sales and profitability as well as a positive perception of our brand
• Keep up to date on market trends (key projects competitors activities etc.) and derive action plans
• Responsible for the sales plan sales forecast accuracy and sales KPI benchmarking in the countries UAE and Oman
• Communicate effectively and collaborate with Engineering Finance and Operations to ensure smooth and close collaboration between the departments
• Optimize offer processes including scope of supply and services project calculation and contract management as well as order processessuch as change orders claims and service charges through effective monitoring
• Visualize the added value of management tools (e.g. CRM Cockpit Sales Dashboard Power BI dashboards) andensureeffective utilization
• Maintain high accuracy of sales pipeline at any time
• Establish target alignments and conduct regular sales dialogues with employees based on personal targets and ensure compliance
• Distribute leads comprehensively across the market to the sales team and ensure diligent follow-ups.
• Drive sales & margin goals monthly forecasts including revenue by product & customer and ensure maximum growth rate
• Collaborate with management to produce plans budgets forecasts and subsequently deliver against these plans
• Coordinate with Engineering and Operations to ensure efficient use of resources and successful project delivery
• Ensure efficient and compliant project and contract management together with project managers and contract managers
• Head routine Sales Meetings together with Head of Sales Support including preparation and documentation
• Push Innovation Management
• Enhance and maintain compensation structures for the Sales Department
• Implement the value-based pricing method
• Act as a role model and continuously live and represent Dokas strategy values leadership culture and code of conduct including applicable laws and regulations
• Foster a positive collaborative work environment promote a feedback-driven culture and exemplify the companys values and leadership principles

Qualifications :

• At least 10 years of progressive sales experience with 5 years in a senior leadership role ideally in the System Formwork construction or engineering Industry
• Qualificationin Civil Engineering Business Management or equivalent
• Thorough understanding of the UAE and GCC markets including regulatory frameworks
• Experience in building mentoring and managing high-performing sales teams across diverse nationalities and backgrounds
• Proficiency in spoken and written English is essential; knowledge of Arabic is preferred
• Excellent verbal and written communication skills with the ability to negotiate complex deals and present to executive stakeholders
• Demonstrated ability to develop and execute sales strategies that align with business goals including market penetration revenue growth and customer retention
• Strong sales management skills especially in defining offer strategies negotiation and closing
• Good financial understanding/business acumen (Margin Drivers Discount Policy Pricing Strategies )
• Project & Key Account Management as well as job site experience ideally in the UAE
• Proactive and effective interpersonal relationship & communication and feedback skills
• Strong track record of cultivating and maintaining relationships with key clients
• Proficiency in using CRM systems and sales analytics to drive performance forecast trends and optimise pipelines
• Be an entrepreneurial thinker and not afraid to think outside the box take ownership and calculated risks
• Conceptual and analytical thinking commercial awareness customer orientation creativity and assertiveness

Additional Information :

Job Type:Full time

Location: Dubai / UAE

As a customer-focused organization Doka understands that its greatest assets are its employees which is why Doka is consistently looking for talented professionals who are keen to develop their career in this challenging industry.

Remote Work :

No

Employment Type :

Full-time