Customer Support Specialist jobs in United Arab Emirates

Business travel is complicated; we make it simple. We're a global tech startup changing how organizations experience travel. One platform for bookings, expenses, travel policies, approvals, and insights with seamless integration into HR and Finance systems. Tumodo is growing fast by solving what slows teams down - travel friction.

We're seeking an experienced Senior Sales Manager to join our growing team in Dubai with a proven track record in corporate/business travel sales, specifically selling directly to end‑user organizations rather than to travel agencies or industry intermediaries.

The ideal candidate is a relationship‑driven self‑starter who can leverage their professional connections and deep market understanding to accelerate new business growth.

• Identify and pursue new clients and business opportunities for our outstanding solution and technology.
• Understand the needs of our target prospects and articulate the value that Tumodo provides.
• Follow the full sales cycle: Prospecting, lead generation, present product demos to potential clients, negotiate contracts, and do the follow‑up until closing the deal.
• Monitor and report on sales performance analytics and forecasts.
• Evaluate the existing infrastructure of the clients and consult on individualized solutions.
• Build and nurture strong relationships with key partners and stakeholders.
• Collaborate with cross‑functional teams to ensure seamless service delivery.
• Be a role model and coach more junior team members to ensure the team is scaling uniformly.
• Stay up to date with new features and product launches.
• Stay up to date with market trends and competitors.
• Help define and establish best practices together with the wider team.
• Manage all outbound and inbound leads for assigned markets.
• Maintain accurate information on prospects and interaction activities in CRM.
• Work closely with the marketing team to develop new ways to increase awareness of Tumodo and improve the lead qualification process.
• Conduct high‑level discussions with a broad variety of stakeholders, from Travel Managers to CFOs, to explain the Tumodo Value Proposition.
• Become an expert in Tumodo.

• Experience selling travel management solutions, booking platforms, or business travel services, specifically to end‑user organizations/companies.
• Must come from a TMC (Travel Management Company), travel agency, OTA or similar background with corporate sales experience.
• Minimum of 2 years of experience in a Senior Sales position (or 4 years in a Sales position), specifically in Mid‑market or Enterprise Sales.
• Excellent understanding of solution selling to corporate or business clients.
• In‑depth understanding of the UAE market and business landscape.
• Must have demonstrated success in developing your own pipeline through outbound initiatives and leveraging personal networks/databases (e.g., UAE client knowledge) to develop new business.
• Proven track record of achieving/exceeding targets and successfully navigating and closing deals.
• Excellent verbal and written communication skills in English (high proficiency in Arabic is preferred).
• Possess great presentation, and public speaking skills.
• Strong negotiation skills.
• Knowledge of or proficiency in using CRM software such as, but not limited to, HubSpot.

If you’re ready to make a significant impact in disrupting the business travel industry in the UAE, and you have a proven track record in selling business travel solutions, we invite you to apply!

• Competitive salary and a performance‑driven commission program.
• Rapid advancement potential in a high‑growth company.
• Collaborative and supportive team culture that is invested in your success.
• Be part of an innovative environment in a rapidly growing industry.
• Fast‑evolving and flexible company with a global market presence.
• Meaningful challenges where you clearly see the impact of your work.