Customer Support Representative jobs in United States

To provide exceptional front-line customer service that enhances the shopping experience for all visitors to the retail center. The role involves welcoming guests, addressing inquiries and concerns, offering accurate information about the mall’s services, stores, and promotions, and ensuring that all customer interactions reflect the mall's commitment to service excellence. The customer service staff also supports daily operations by coordinating with internal teams and tenants, contributing to a safe, friendly, and customer-focused environment.

• Customer Service: Deliver exceptional customer service to all visitors with sensitivity to cultural differences and diverse expectations.
• Site Knowledge: Develop an in-depth understanding of the retail centre to assist with customer queries.
• Mall Collaterals: Maintain adequate stock of mall collaterals.
• Resolution Of Problems: Proactively resolve customer complaints/issues within the delegated level of authority.
• Coordination: Coordinate with other departments within the mall regarding relevant issues.
• Sales: Provide Gift Card and Business Service Support.
• Management Support: Support inter-departments to provide frontline data for public opinion, visitor experience, and business/marketing decisions.
• Emergency Aid And Response Team: Provide basic first aid and emergency assistance to customers.

This role delivers a high standard of customer service in a professional, courteous, and efficient manner, reflecting the company’s commitment to excellence within the shopping centre industry. As the face of Dubai Festival City Mall, the staff handles visitor inquiries with a friendly, solution-oriented approach and adheres to Customer Service Guidelines and HR policies.

• Customer Service Excellence
• Verbal and written communication
• Problem Solving and Complaint Handling
• Willing to work on weekends, official holidays and outside standard hours
• POS & Gift Card Handling
• Team Collaboration

• Friendly, approachable, honest and trustworthy
• Adaptation and Flexibility
• Emotional Resilience
• Cultural Sensitivity
• Proactive, punctual and reliable
• Positive, cheerful attitude and open to work

• Graduation in any degree
• Fluent in English; Arabic or other languages preferred

• 2 years of relevant customer service experience in a shopping centre or hospitality, preference for front-desk

The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate manages a multi-billion-dollar portfolio across MENA, including high-quality residential, commercial, retail, tourism, educational, and healthcare developments. AFGRE handles origination, conception, development, sales, procurement, construction, leasing, operation, and management of projects, and has supported city development for more than 40 years. AFGR E focuses on master planning for projects in its portfolio, including Dubai Festival City and Cairo Festival City.