Customer Support Manager jobs in United Arab Emirates
Manager - Risk & Support Functions Technologies
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Manager - Risk & Support Functions Technologies
Job summary
A leading financial services provider in Dubai is seeking an experienced individual to manage Risk & Support Functions Technologies, including application management of platforms like IFRS9 and Basel III. The candidate should have over 12 years of experience in banking IT, with strong leadership and stakeholder management skills. This role involves overseeing transformational projects and ensuring compliance with banking regulations, all aimed at enhancing operational excellence within the organization.
Qualifications
- 12+ years in banking IT, with expertise in Risk Management Platforms.
- Proven track record in application management and vendor collaboration.
- Strong understanding of banking regulations and compliance.
Responsibilities
- Oversee Risk & Support platforms and ensure application management.
- Lead transformational programs within Risk & Support domains.
- Work with stakeholders to maintain best practices in implementation.
- Manage teams to deliver projects on time and within budget.
Skills
Education
Tools
Lead the strategic planning and management of Risk & Support Functions Technologies, ensuring seamless integration and adoption of platforms like IFRS9, Basel III, GRC, RPA, and more to drive operational excellence and compliance.
- Application Management: Oversee Risk & Support platforms (IFRS9, ALM, Basel III, Fraud Management, GRC, SharePoint, RPA, etc.).
- Engineering Delivery: Lead large-scale transformational programs within Risk & Support domains.
- Integration: Ensure seamless connectivity between Risk/Support platforms and enterprise systems.
- Stakeholder Collaboration: Work with Risk, Legal, Audit, HR, and vendors (SAS, Oracle, FIS) to implement best practices.
- Leadership: Manage cross-functional teams, deliver projects on time/budget, and report progress to senior leadership.
- Education: Degree in Engineering/Computer Science.
- Experience:
- 12+ years in banking IT, with expertise in Risk Management Platforms (Credit Risk, Basel III, ALM, etc.).
- Proven track record in application management and vendor collaboration (SAS, Oracle, FIS).
- Technical Skills:
- Risk platforms (IFRS9, Basel III, GRC), RPA, BPM, SharePoint.
- Banking regulations and compliance.
- Soft Skills: Stakeholder influence, strategic thinking, leadership (10+ team management).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.