Customer Support Manager jobs in United Arab Emirates

• Communication and interpersonal skills: Deliver complex advice clearly and understandably to engagement teams and clients.
• Personal development: Stay informed on IFRS developments and their impact on clients to help shape their thinking and contribute to market success.
• Consultation advice: Provide timely, high-quality, well-documented, and consistent advice on IFRS consultations.
• Financial statement reviews: Perform high-quality IFRS financial statement reviews, assisting Assurance teams and clients in preparing compliant financial statements.
• Collaboration: Work with colleagues across different competencies within the Global Corporate Reporting Services (GCRS) network.
• Complex IFRS issues: Collaborate with Assurance colleagues in all Middle Eastern offices and the wider GCRS network on complex IFRS issues.
• Trend awareness: Stay updated on current trends regionally and globally.
• Practice management: Coach, train, and mentor junior staff, support competency development, and assist in delivering IFRS training to the practice.
• Global CRS network: Operate within Global CRS, a virtual network in approximately 45 countries with over 400 partners and staff. Promote the consistent application and interpretation of IFRS throughout the PwC network. Provide IFRS accounting advice to the Assurance practice, developing deep knowledge and expertise in IFRS. Access the latest training and development tools and support from the wider GCRS network.

Requirements:

• The candidate will have the ability to be flexible and adaptive on a daily basis.
• They will be able to work independently and as part of a team with a fast pace and a high energy that will translate into a high-quality output.
• Years of Experience: 6-12 years of total accounting and auditing experience with at least 2 years in a technical accounting role, preferably within a professional services environment.

Candidate Preferred skills:

• Expertise in IFRS and Financial Reporting: Demonstrated ability to interpret and apply IFRS standards effectively. In-depth knowledge of IFRS and financial reporting, experience of implementing IFRS, conversions to IFRS from other reporting frameworks.
• Technical accounting advice: Proven experience in providing specialist technical accounting support.
• Technical accounting papers: Ability to prepare clear, concise, and well-organized technical accounting documents.
• Financial statement review: Experience in reviewing financial statements for IFRS compliance.
• Sustainability reporting: Knowledge of sustainability reporting (optional).
• Achievement-oriented: Flexible and adaptive, capable of working independently and collaboratively in a fast-paced, high-energy environment.
• Consultation and collaboration: Understands the importance of consultations and discussions with peers and superiors.
• Commitment to continuous professional development: Staying current with IFRS developments and addressing complex technical issues.
• Organisational skills: Excellent ability to prioritise workload, remain resilient under pressure, and meet tight deadlines.
• Critical thinking: Strong research skills and the ability to develop well-reasoned technical accounting positions.
• Communication skills: Fluent in English, with excellent verbal and written communication skills. Multilingual speakers are an advantage, particularly Arabic.
• Willingness to travel: Ability and willingness to travel within the Middle East and worldwide as required.

Mandatory Qualifications:

• Chartered Accountant, ACCA, CPA, or equivalent.