Head of Support - Payment Portal

Caliberly; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading payment solution provider in Dubai is seeking a Head of Support for their rapidly growing team. The ideal candidate will have a minimum of 12 years of experience in the payments industry and strong analytical skills. Responsibilities include optimizing payment traffic, overseeing third-party integrations, and leading a team of support agents. Excellent communication and problem-solving skills are essential for managing cross-functional relationships. This is an exciting opportunity to work at the forefront of payment solutions.

Qualifications

• Minimum of 12 years in a similar role within the payments industry.
• Strong ability to analyse data, identify trends, and implement optimization strategies.
• Excellent interpersonal and communication skills capable of managing cross-functional relationships.

Responsibilities

• Analyse and enhance payment routing strategies to maximize success rates.
• Oversee the integration of new payment solutions with banks and payment providers.
• Manage and mentor a team of payment support agents.

Skills

Analytical Skills

Communication

Problem-Solving

Technical Proficiency

API Knowledge

Tools

Devcode (PaymentIQ)

Praxis

Job description

About the job Head of Support - Payment Portal

Role: Head of Support - Payment Portal

Experience: 12 Years

About the job

Our Client is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our client's rapidly growing team in Dubai.

Responsibilities:

• Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
• Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
• Team Leadership: Manage and mentor a team of payment support agents, fostering a culture of continuous improvement and excellence.
• Technical Collaboration: Work closely with the tech department to address technical challenges, perform product testing, and manage the payment technical backlog.
• Stakeholder Communication: Serve as the primary liaison between internal teams and external payment providers, handling escalations and ensuring clear communication.
• Documentation & Compliance: Maintain comprehensive documentation of payment processes and ensure compliance with legal and operational standards.

Qualifications & Skills

• Experience: Minimum of 12 years in a similar role within the payments industry.
• Analytical Skills: Strong ability to analyse data, identify trends, and implement optimization strategies.
• Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.
• API Knowledge: Experience with APIs and system integrations is beneficial.
• Communication: Excellent interpersonal and communication skills, capable of managing cross-functional relationships.
• Problem-Solving: Proactive in identifying issues and implementing effective solution
• Technical Proficiency: Familiarity with payment platforms such as Devcode (PaymentIQ) and Praxis, including routing and fallback mechanisms.