Client Success Manager

Blackline Safety; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Dubai is seeking a Client Success Manager to enhance customer retention and drive growth. Responsibilities include renewing service contracts, managing account negotiations, and building strong client relationships. The ideal candidate possesses a postsecondary degree, proficiency in Arabic, and over three years in B2B sales, particularly in a SaaS environment. A solid background in gas detection is a plus. This role offers opportunities to improve customer satisfaction and process efficiency.

Qualifications

• Minimum 3 years in Enterprise B2B sales account management or related role.
• Fluent in English with experience in an international business environment.
• Background in gas detection or comparable industry experience desirable.

Responsibilities

• Renew customers service contracts through distribution networks.
• Manage account renewal negotiations, achieving over 90% renewals.
• Identify growth opportunities inside accounts and drive results.

Skills

Customer service skills

Communication skills

Interpersonal skills

Knowledge of Middle East cultures

Education

Postsecondary degree in business or marketing

Tools

MS Excel

ERP application

CRM application

MS Office

Job description

Our team at Blackline Safety is growing! As a people-driven technology company with a mission to make sure every worker returns home safely we drive innovation practice resiliency demonstrate leadership go the extra mile for our customers and empower our people to be their best.

Blackline Safety is hiring a Client Success Manager to join our growing team based out of UAE. This role will be directly responsible for the retention of the customer base in the region within an assigned book of business and will work directly with customers distribution partners and other stakeholders communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.

Responsibilities

• Renew customers service contracts through our distribution networks preparing renewal quotes and following through to completion
• Effectively manage account renewal negotiations including creating appropriate quotations resulting in the completion of greater than 90 of renewals within the designated quarter
• Establish productive professional relationships with key personnel in assigned customer accounts ensuring long term client retention and growth
• Identify and drive growth opportunities inside accounts working with sales management to work as a team and help drive results
• Plan and execute annual quarterly and other types of business reviews to ensure customers are deriving optimum value from their Blackline solution.
• Interpret customer concerns and mobilize the necessary internal resources in such a way that not only customer satisfaction is assured but our product offering is continuously improving
• Develop customer account plans in partnership with other Blackline teams and distribution partners
• Work as an ambassador to help clients realize the full benefit of available Blackline products and services
• Provide feedback to product management team on long term trends that may affect customer satisfaction or retention.
• Actively look for ways to improve process efficiencies and effectiveness
• Other duties as assigned

Qualifications

• Postsecondary degree in business marketing and/or technical field is an asset
• Knowledge of Middle East cultures proficient in Arabic language and with a track record of achievement in the region
• Minimum 3 years in Enterprise B2B sales account management or related role with a SAAS or subscription renewal element
• Background in gas detection or comparable industry experience desirable with oil and gas vertical experience an asset
• Fluent in English and experience working in an international business environment
• Proficient with MS Excel and an Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) application
• Functional in using MS Office and other corporate administration tools
• Excellent customer service skills a desire to understand each customers needs and help find the right solution for them.
• Clear communication both written and verbal with strong interpersonal skills
• Proven experience managing customer relationships and identifying business opportunities
• Ability to travel up to 25

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas complex indoor facilities and the remote reaches of our planet. Blacklines products are used to keep people safe in the event of falls missed checkins mandowns and exposure to explosive or toxic gas. Our design development sales marketing support and production are all performed inhouse at our headquarters in Calgary AB. Blackline Safety is a publicly traded company.

Equal Opportunity Employer

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants regardless of age religion race color ancestry gender gender identity or expression disability national origin race or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer

Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.

Required Experience

Manager