Senior AnalystTechnical Success Manager - EMEA

Qualtrics; Dubai; Hybrid; AED 312,000 - 423,000; Full time

Job summary

A leading software company in Dubai is seeking a Senior Analyst Technical Success Manager to enhance customer experience and drive product adoption. In this role, you'll leverage your technical skills to guide clients towards realizing the full potential of the platform. Responsibilities include building client relationships, delivering actionable insights, and ensuring optimal use of services. Ideal candidates have at least 6 years in technical consulting, a strong problem-solving aptitude, and excellent communication skills. Join a dynamic team committed to achieving customers' objectives.

Benefits

Annual bonus for experiences

Open collaborative workspace

Inclusive team environment

Qualifications

• 6 years experience in a technical consulting or client-facing role.
• Ability to thrive in a fast-paced environment managing multiple projects.
• Experience with customers in all phases of their adoption journey.

Responsibilities

• Drive Customer Adoption and Optimize Programs.
• Build and execute services aligning to client objectives.
• Establish and maintain stakeholder relationships.

Skills

Technical consulting

Client-facing experience

Project management

Technical troubleshooting

Communication

Problem-solving

Education

Bachelor's degree from a competitive university

Tools

Frontend development knowledge

Job description

At Qualtrics we create software the world's best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platform we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for convention but most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers. When you join one of our teams you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities ready or not they'll find you. From retail to government to healthcare we're on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think that's work worth doing.

Senior Analyst Technical Success Manager EMEA

Why We Have This Role

The XM Success Team is at the heart of Qualtrics. From the initial onboarding to ongoing adoption we assist customers throughout their lifecycle helping them unlock the most value from our products and services. We understand their goals and as trusted advisors will help them deliver on their business objectives and recommend solutions to the challenges they face. We are looking for resourceful individuals to join our team who aren't afraid to dive into the details and understand the tools our customers use and work with them to realize long term value. We have impressive members on this team and are always looking for more amazing talent!

How You'll Find Success

Technical Success Managers are Qualtrics experts who work with our clients and customers to realize the potential of the Qualtrics. This role you will work with clients to understand the customers programs and objectives and leverage your technical expertise to build programs that drive adoption and value for the customer. Technical Success Managers work in a postsales capacity that directly contributes to the long term success of our customers programs and deepen relationships with the clients they support. As a Technical Success Manager you should both be a tech savvy professional and someone who excels at nurturing relationships to deliver exceptional client service.

How You'll Grow

• Enhance your software platform knowledge and technical troubleshooting skills
• Build your creative problem solving and critical thinking skills to deliver actionable scalable recommendations that improve the end to end customer experience for customers
• Develop critical customer relationship and communication skills to develop impactful trusted relationships

Things You'll Do

• Drive Customer Adoption and Optimize Programs
• Build configure and execute services that align to client objectives strategic goals maximizing client value
• Leverage customer usage data to deliver actionable insights & recommendations
• Develop a deep understanding of Qualtrics service offerings to meet client needs guiding them through use cases to drive program maturity.
• Establish and maintain multilevel stakeholder relationships to ensure customer health and support.
• Serve as a platform expert advising clients on high value usage and translating customer goals into tailored recommendations.
• Act as a point of escalation for complex issues championing customer needs internally and mobilizing resources for maximum impact.
• Drive adoption of key platform features through demos and proof of concepts leveraging best practices for implementation.

What We're Looking For On Your CV

• Bachelors degree from a competitive university is preferred
• 6 years experience working in a technical consulting or client-facing role
• Ability to thrive in a fast paced environment managing multiple projects simultaneously across various customers
• Experience working with customers in all phases of their adoption journey
• Hardworking selfstarter capable of concurrently running multiple projects in a dynamic environment
• Comfort in working both autonomously and collaboratively
• Ability to articulate technical concepts to a nontechnical audience
• Detail oriented with an ability to prioritize and meet deadlines
• Familiarity with software and frontend development
• Excellent English verbal and written communication skills
• Strong problem solving skills

What You Should Know About This Team

• Thrive in a team that values both independent work and collaborative projects fostering a supportive environment for growth.
• Join a fun inviting and inclusive workplace where diverse perspectives are celebrated and everyone feels welcome.
• Work alongside passionate kind and intelligent colleagues who are dedicated to teamwork and achieving shared goals.
• Be part of a close knit team that exemplifies what it means to be a team supporting each other and working together towards success.

Our Teams Favourite Perks and Benefits

• Qualtrics Experience Program A bonus each year for an experience of your choosing.
• Worldwide and diverse community that enjoys helping each other.
• We take pride in creating an open and collaborative work space.
• At Qualtrics we are constantly working to create an environment where everyone feels safe and comfortable coming to work and can as a result of our culture make their best possible contribution to our team.
• Check out more about our benefits here

The Qualtrics Hybrid Work Model:

Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic. Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know. Not finding a role that's the right fit for now Qualtrics Insiders is the onestop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam we promise! You'll hear from us two times a month max with fresh totally tailored info so be sure to stay connected as you explore your best role and company fit.

Required Experience: Manager