UAE Regional Client Success Manager | SaaS & Renewals

Blackline Safety; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company in Dubai is seeking a Client Success Manager to enhance customer retention and drive growth. Responsibilities include renewing service contracts, managing account negotiations, and building strong client relationships. The ideal candidate possesses a postsecondary degree, proficiency in Arabic, and over three years in B2B sales, particularly in a SaaS environment. A solid background in gas detection is a plus. This role offers opportunities to improve customer satisfaction and process efficiency.

Qualifications

• Minimum 3 years in Enterprise B2B sales account management or related role.
• Fluent in English with experience in an international business environment.
• Background in gas detection or comparable industry experience desirable.

Responsibilities

• Renew customers service contracts through distribution networks.
• Manage account renewal negotiations, achieving over 90% renewals.
• Identify growth opportunities inside accounts and drive results.

Skills

Customer service skills

Communication skills

Interpersonal skills

Knowledge of Middle East cultures

Education

Postsecondary degree in business or marketing

Tools

MS Excel

ERP application

CRM application

MS Office

Job description

A technology company in Dubai is seeking a Client Success Manager to enhance customer retention and drive growth. Responsibilities include renewing service contracts, managing account negotiations, and building strong client relationships. The ideal candidate possesses a postsecondary degree, proficiency in Arabic, and over three years in B2B sales, particularly in a SaaS environment. A solid background in gas detection is a plus. This role offers opportunities to improve customer satisfaction and process efficiency.