Senior Customer Success Manager - FinTech SaaS

Qashio; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading fintech company in Dubai seeks a Customer Success Manager to own customer relationships, drive satisfaction, and manage onboarding and retention. The ideal candidate will have over 4 years of experience in B2B SaaS customer success, excellent communication skills, and a strong understanding of FinTech solutions. Key responsibilities include implementing strategies to enhance customer success and maintaining healthy relationships with clients. This position offers significant opportunities for professional growth in a dynamic environment.

Qualifications

• 4+ years of experience in B2B SaaS customer success, account management, product management or strategic consulting.
• Strong skills in verbal and written communications, strategic planning, and project management.
• Demonstrated experience in FinTech with a good understanding of accounting software and expense management systems.

Responsibilities

• Serve as the day-to-day contact for assigned accounts, building trust and rapport.
• Review customer journeys to address issues and achieve goals.
• Implement strategies to expand accounts and increase retention.
• Offer product solutions to customers’ pain points.
• Maintain collaboration and communication between internal and external teams.

Skills

B2B SaaS customer success

Verbal and written communications

Strategic planning

Project management

Relationship management

Education

Bachelor's or postgraduate degree in business or related fields

Tools

Customer success software

CRM software

Microsoft Office

Google Workspace

Job description

A leading fintech company in Dubai seeks a Customer Success Manager to own customer relationships, drive satisfaction, and manage onboarding and retention. The ideal candidate will have over 4 years of experience in B2B SaaS customer success, excellent communication skills, and a strong understanding of FinTech solutions. Key responsibilities include implementing strategies to enhance customer success and maintaining healthy relationships with clients. This position offers significant opportunities for professional growth in a dynamic environment.