IT Customer Success Manager — Growth & Retention

Manpower Group Middle East; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading staffing agency in Abu Dhabi is seeking an experienced Customer Success Manager to drive customer satisfaction and the expansion of cybersecurity solutions. Candidates should have at least 3 years of experience in IT customer success or account management, strong relationship-building skills, and a proven record of upselling. This role is crucial for ensuring long-term customer satisfaction and engagement with our products.

Qualifications

• Minimum 3 years of experience in IT customer success, sales management, or account management.
• Strong relationship-building and communication skills.
• Proven experience in upselling and account growth.

Responsibilities

• Manage customer relationships to ensure long-term satisfaction and retention.
• Serve as the main point of contact for accounts post-sales.
• Drive adoption, onboarding, and usage of products and services.
• Identify upsell and cross-sell opportunities and collaborate with the sales team.
• Provide regular account reviews, reporting, and customer health analysis.
• Ensure timely resolution of customer issues and elevate when needed.

Skills

Relationship-building

Communication

Upselling

Account management

Job description

A leading staffing agency in Abu Dhabi is seeking an experienced Customer Success Manager to drive customer satisfaction and the expansion of cybersecurity solutions. Candidates should have at least 3 years of experience in IT customer success or account management, strong relationship-building skills, and a proven record of upselling. This role is crucial for ensuring long-term customer satisfaction and engagement with our products.