Customer Service Specialist ofertas em Emirados Árabes Unidos

Qualifications: Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1

1. Identify new local, regional, and multinational prospects through cold calling or other lead generation channels, gather customer information, and offer Venue solutions provided by TECOM to achieve sales targets.
2. Research current market trends proactively and recommend sales strategies.
3. Build relationships within targeted companies, including decision-makers, influencers, and key stakeholders.
4. Prospect leads by networking and researching within the hospitality and events venues market. Qualify each lead through communication via phone, email, and in-person meetings.
5. Prepare proposals for conferences, corporate gatherings, launches, gala dinners, concerts, and press conferences. Contribute actively to the success of these events.
6. Prepare quotes and proposals, track contracts, secure deposits, finalize client payments, and ensure accounts receivable are within predefined guidelines.
7. Plan, prepare, and monitor annual budgets for events to ensure adherence to revenue and cost targets.
8. Promote TECOM events venues and handle venue inquiries and bookings, including indoor and outdoor promotional advertising solutions.
9. Maintain positive client relations, manage customer complaints, and respond to inquiries received through walk-ins, emails, and calls. Present comprehensive product knowledge to potential customers.
10. Provide advisory services regarding relevant approvals and permits for events, marketing, security, etc., and ensure effective communication within the department for smooth event management.
11. Liaise with suppliers to organize catering and security services for corporate and private events.
12. Coordinate with the finance department for invoicing and receipt issuance.
13. Prepare reports and track key performance indicators such as event status, sales activities, occupancy, sales pipeline, and post-project briefs for management decision-making.
14. Maintain knowledge of departmental policies, service procedures, and standards.
15. Manage the end-to-end process for all external (paid) clients and internal (TECOM barter/sponsorship deals).
16. Coordinate with the corporate marketing and communications team to ensure event details are updated on TECOM digital channels.
17. Update and track venue bookings and calendar schedules.
18. Develop and maintain comprehensive knowledge of company products and pricing structures.
19. Oversee the dismantling and removal of events, ensuring all post-event guidelines are followed.

• IT - Software Services

• Business Development

Keywords: [Include relevant keywords here]

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