Strategic Customer Success Manager – SMB/TT Growth

KnowBe4; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A cybersecurity company in Dubai is seeking a Customer Success Manager to enhance customer relationships and maximize value from products. The ideal candidate will manage onboarding, conduct strategic reviews, and drive customer satisfaction. Required qualifications include an associate degree and experience with Salesforce, strong communication skills, and a customer service orientation. The role offers a dynamic work environment with various employee benefits.

Benefits

Company-wide bonuses based on sales targets

Employee referral bonuses

Tuition reimbursement

Qualifications

• Strong collaborative and teamwork skills.
• Must be able to work with minimal supervision.
• Prior experience as a Customer Success Manager preferred.

Responsibilities

• Build relationships with customers and understand their objectives.
• Manage onboarding process and coordinate with technical support.
• Conduct periodic strategic engagement reviews with customers.

Skills

Customer Service skills

Verbal and written communication

Negotiation skills

Time management

Collaboration and teamwork

Familiarity with IT Security

Education

Associate degree or equivalent work experience

Tools

Salesforce

Microsoft Excel

Microsoft Word

Gmail

Google Docs

Job description

A cybersecurity company in Dubai is seeking a Customer Success Manager to enhance customer relationships and maximize value from products. The ideal candidate will manage onboarding, conduct strategic reviews, and drive customer satisfaction. Required qualifications include an associate degree and experience with Salesforce, strong communication skills, and a customer service orientation. The role offers a dynamic work environment with various employee benefits.