Luxury Customer Service Specialist — Fast-Paced Impact

Wheely; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury transportation service in Dubai seeks a Customer Service representative to deliver exceptional service to chauffeurs and passengers. The ideal candidate has a passion for customer service, experience in luxury environments, and excellent communication skills. The role includes managing customer interactions via calls and chats, ensuring satisfaction and operating within company standards. Offers a competitive salary and additional benefits.

Benefits

Competitive salary of AED 8,500 per month

Quarterly performance-based bonus

Private health insurance

Professional development subsidies

Lunch allowance

Best-in-class equipment

Qualifications

• Experience in a customer-facing role in the luxury service industry.
• Flexibility to handle shift work including nights and weekends.
• Technically proficient.

Responsibilities

• Ensure the highest levels of customer service across calls, live chat, and emails.
• Adhere to operational SLAs in protecting customer time.
• Investigate and resolve customer and chauffeur issues quickly.

Skills

Passion for exceptional customer service

Excellent interpersonal and communication skills

Ability to thrive in a fast-paced high volume contact center

Fluency in both spoken and written English

Job description

A leading luxury transportation service in Dubai seeks a Customer Service representative to deliver exceptional service to chauffeurs and passengers. The ideal candidate has a passion for customer service, experience in luxury environments, and excellent communication skills. The role includes managing customer interactions via calls and chats, ensuring satisfaction and operating within company standards. Offers a competitive salary and additional benefits.