Customer Service Specialist jobs in United Arab Emirates

Job summary

A luxury resort in Dubai is seeking a Resort Host to create a positive first impression for guests. The ideal candidate should have at least 2 years of experience in luxury hospitality and possess exceptional guest service skills. Responsibilities include greeting guests, providing information on amenities, and ensuring a seamless experience throughout their stay. Fluency in English is required, and knowledge of Russian is a plus. Training and development opportunities are provided to support your growth.

Benefits

Qualifications

• 2 years minimum experience in a similar role within luxury hospitality.
• Must possess outstanding guest services skills.
• Professional presentation and sophisticated communication skills required.
• Proficient in English (verbal & written).
• Ability to handle multiple tasks in an intense environment.
• Flexible in terms of working hours.
• Hospitality diploma is an asset.
• Computer literacy is recommended.
• Ability to handle cash effectively.

Responsibilities

• Demonstrate brand service standards in guest interactions.
• Escort guests and provide orientation to hotel facilities.
• Offer tailored recommendations based on guest preferences.
• Maintain open communication with guests.
• Address guest inquiries or complaints in a timely manner.
• Liaise with departments to fulfill guest requests.
• Manage Accor enrolments and encourage guest enrolment.
• Stay updated on resort services and local attractions.