Client Services Lead - Banking Operations & Support

First Abu Dhabi Bank (FAB); Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading bank in the UAE is seeking a Manager, Client Services to assist with daily operations and ensure high-level customer service. The ideal candidate will be motivated, possess strong interpersonal skills, and demonstrate discretion in handling client interactions. Responsibilities include account management, processing transactions, and customer complaint resolution. This is an on-site position in Ras Al Khaimah that promises a fast-paced environment with growth opportunities.

Qualifications

• Must be a highly motivated individual.
• Demonstrates a willingness for personal development through ongoing training programs.
• Adheres to the Banks timings and work structure.

Responsibilities

• Provide high quality & unbiased service to all clients.
• Client point of contact in the absence of the RM.
• Assist in opening and closing accounts.
• Process all clients Transfers/Remittances/FD/FX deals.
• Coordinate with various teams for end-to-end follow up on investments.
• Log and follow up on all customer complaints in the CMS system.

Skills

Good interpersonal and communication skills

Multi-lingual skills

Professional discretion

Ability to handle difficult situations

Job description

A leading bank in the UAE is seeking a Manager, Client Services to assist with daily operations and ensure high-level customer service. The ideal candidate will be motivated, possess strong interpersonal skills, and demonstrate discretion in handling client interactions. Responsibilities include account management, processing transactions, and customer complaint resolution. This is an on-site position in Ras Al Khaimah that promises a fast-paced environment with growth opportunities.