Luxury Front Office Host — Guest Experience Champion

Dorchester Collection; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury hotel group in Dubai is seeking a Front Office Agent to enhance the guest experience. Responsibilities include acting as a hotel ambassador, fostering guest relationships, and embodying the company values of Passion, Personality, Respect, Working Together, and Creativity. Candidates should have a background in Guest Relations, strong communication skills, and a passion for service. A competitive salary and comprehensive benefits package is offered, including private medical insurance and flight allowances.

Benefits

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided with complimentary laundry

Service Charge

Qualifications

• High empathy and guest centricity.
• Previous experience in Front Desk or in Guest Relations.
• Ability to manage multiple relationships and tasks.

Responsibilities

• Contribute to processes promoting company culture and values.
• Create connections and meaningful relationships.
• Act as a hotel ambassador throughout the day.

Skills

Empathy

Guest Centricity

Communication

Problem Solving

Curiosity

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

A premier luxury hotel group in Dubai is seeking a Front Office Agent to enhance the guest experience. Responsibilities include acting as a hotel ambassador, fostering guest relationships, and embodying the company values of Passion, Personality, Respect, Working Together, and Creativity. Candidates should have a background in Guest Relations, strong communication skills, and a passion for service. A competitive salary and comprehensive benefits package is offered, including private medical insurance and flight allowances.