Customer Service Specialist jobs in United Arab Emirates

Join an entrepreneurial team at the forefront of strategic change and innovation for global clients. As a leader, you will inspire and guide a high‑performing sales organization, collaborating across services, partnerships, and product teams to deliver client success. Our team culture thrives on collaboration, fun, and a shared commitment to customer value and growth. We believe teamwork and a focus on business outcomes are crucial for success, and our values—Passion, Integrity, Trust, Leadership, Team, and Execution—are at the core of everything we do.

• Lead and Inspire: Direct a team of Account Executives supporting strategic client, fostering a culture of accountability, innovation, and growth while coaching and developing sales talent.
• Drive Strategy and Results: Define and complete short‑and long‑term account strategies, aligning internal and external collaborators to achieve business objectives and exceed financial targets.
• Build Relationships: Establish and strengthen executive‑level relationships with clients, using consultative selling to identify needs and deliver innovative solutions.
• Enable Collaboration: Work cross‑functionally with internal teams—including services, finance, and product development—to deliver value, manage sophisticated opportunities, and ensure customer satisfaction.
• Leverage Market Insight: Apply market knowledge to position advanced solutions, including software, managed services, and non‑traditional consumption models, driving business outcomes and long‑term client partnerships.
• Communicate with Impact: Clearly and persuasively communicate complex concepts and strategies to executives, partners, and internal collaborators.

• 12+ years of account management or sales leadership experience in a high‑technology, fast‑paced environment.
• Demonstrated success leading teams and managing significant revenue responsibility.
• Demonstrated experience building and maintaining executive relationships with global clients.
• Strong knowledge of the UAE and public sector market.
• Arabic proficiency is mandatory.

• Bachelor’s degree or equivalent experience.
• Experience with complex solution selling, including software, managed services, and XaaS models.
• Strong track record of executive communication, thought leadership, and cross‑functional collaboration.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.