Customer Service Specialist jobs in United Arab Emirates

Galderma is the emerging pureplay dermatology category leader present in approximately 90 countries. We deliver an innovative sciencebased portfolio of premium flagship brands and services that span the full spectrum of the fastgrowing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ the skin meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Lead develop and manage key accounts in the country/cluster to optimize sales and revenue opportunities across Galderma portfolio build longterm partnerships with customers and create crossfunctional harmony across divisions on account level.

• Develop and continuously improve strategic business relationships with Accounts/Key Accounts to contribute to company vision and enhance sales & profitability across portfolio.
• Achieve and exceed assigned business goals sales targets and KPIs.
• Build & drive the implementation of joint business plans with Key accounts.
• Build internal collaboration across Account team Business managers and Enabling functions (training marketing finance supply chain etc. to drive implementation of strategic account plans
• Maintain continuous engagement with accounts/key accounts enabling the of planned strategies to develop mutual profitable business & gather information for future business initiatives.
• Gather business intelligence monitor competitor activity and build revised action plans for improved performance across accounts of responsibility.
• Analyze performance and efficiency of assigned accounts by continuously reviewing and reporting on sales performance market trends and forecasts.
• Works in Tier 1 & 2 accounts to build longterm partnerships with the customers
• Builds patient journey and identifies leakage points to serve as a partner to the account
• Builds stakeholder mapping and engages with decision makers & influencers within the account
• Builds a clear strategy & action plan together with external & internal stakeholders
• Drives the plan and pulls internal resources accordingly to drive account growth
• Manages crossfunctional team to act as 1 Galderma team towards the customer
• Comply with all regulations & internal Galderma policies regarding interactions with healthcare professionals.
• Adhere to related laws regulations Galderma Code of Ethics and any other applicable Codes and SOPs.
• Ensure compliance to Galderma policies and procedures Collect any pharmacovigilance reports and report them to HQ.
• Ensures excellent medical knowledge related to his/her disease area and product
• Consistently have an integrated dermatology strategy mindset and utilize in day to day roles & responsibilities in current role.

• Degree in Pharmacy health sciences or equivalent
• Strong Sales experience from a multinational pharmaceutical (FMCG for Cx Medical devices or Aesthetics for Ax).
• English written and spoken fluency are a must.
• Arabic an added advantage
• 5 years of working experience in Aesthetics field in the pharmaceutical or consumer industry is required for this position.
• Solid sales experience with a track record of developing engaging customers and delivering on company targets.
• Must be analytical detailed passionate organized and systematic.
• Experience in territory and distributor management is an added advantage
• Should have min 100 annual sales target achievement in 2023 & 2024

Galderma is the worlds largest independent dermatology company present in approximately 100 countries. Since our inception in 1981 we have been driven by a complete dedication to dermatology. We deliver an innovative sciencebased portfolio of sophisticated brands and services across Aesthetics Consumer Care and Prescription Medicine. Focused on the needs of consumers and patients we work in partnership with healthcare professionals to ensure superior outcomes. Because we understand that the skin were in shapes our life stories we are advancing dermatology for every skin story. For more information please visit our website: Experience: