Banking Customer Support Specialist

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Customer Services Support Officer to provide exceptional customer service in line with agreed standards. The role involves coordinating with various departments, preparing finance applications, and resolving customer queries promptly. Ideal candidates should have prior banking experience and a strong understanding of financial services. This position is open to UAE Nationals only.

Qualifications

• Experience in a customer service support role in banking is preferred.
• Knowledge of regulated financial services and the banking industry.
• Understanding of internal process procedures and systems.

Responsibilities

• Deliver excellent customer service in accordance with agreed standards.
• Coordinate and liaise with other departments professionally.
• Prepare finance applications and obtain necessary approvals.
• Ensure timely resolution of customer queries.

Skills

Good data processing skills

Good problem-solving skills

Excellent communication skills

Excellent Decision-making skills

Flexibility in dealing with team members

Job description

A leading financial institution in Abu Dhabi is seeking a Customer Services Support Officer to provide exceptional customer service in line with agreed standards. The role involves coordinating with various departments, preparing finance applications, and resolving customer queries promptly. Ideal candidates should have prior banking experience and a strong understanding of financial services. This position is open to UAE Nationals only.