Emirati Government Call Center Customer Care Specialist

Talents Tide; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency is seeking candidates for a customer service role within a government entity's call center in Dubai. The ideal candidate has experience in customer service and strong communication skills. Responsibilities include handling inquiries, providing resolutions, and maintaining accurate customer records. Candidates must be Emirati and flexible to work shifts. This is a great opportunity for individuals looking to contribute to customer service excellence.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Flexibility to work shifts as required.
• Must be an Emirati.

Responsibilities

• Handle inbound customer inquiries through call center channels.
• Provide accurate information and issue resolution.
• Log and maintain customer records in CRM.

Skills

Strong verbal communication skills

Customer-focused attitude

Ability to handle high call volumes

Tools

CRM systems

Call center tools

Job description

A recruitment agency is seeking candidates for a customer service role within a government entity's call center in Dubai. The ideal candidate has experience in customer service and strong communication skills. Responsibilities include handling inquiries, providing resolutions, and maintaining accurate customer records. Candidates must be Emirati and flexible to work shifts. This is a great opportunity for individuals looking to contribute to customer service excellence.