Call Center Customer Care Specialist

Talents Tide; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A government entity client is seeking to hire for customer service operations within a professional call center environment. The role involves handling inbound inquiries, providing accurate information, and maintaining customer records. Ideal candidates will have strong verbal communication skills and experience in a call center. The position demands the ability to handle high call volumes while ensuring compliance with quality standards and service procedures. Must be an Emirati and willing to work shifts.

Qualifications

• Previous experience in a call center or customer service role is preferred.
• Strong verbal communication skills and customer-focused attitude.
• Ability to handle high call volumes and work in a fast-paced environment.

Responsibilities

• Handle inbound customer inquiries through call center channels.
• Provide accurate information and issue resolution.
• Log, update, and maintain customer records accurately.

Skills

Verbal communication skills

Customer-focused attitude

Ability to handle high call volumes

Flexibility to work shifts

Tools

CRM systems

Call center tools

Job description

A government entity client is seeking to hire for customer service operations within a professional call center environment. The role involves handling inbound inquiries, providing accurate information, and maintaining customer records. Ideal candidates will have strong verbal communication skills and experience in a call center. The position demands the ability to handle high call volumes while ensuring compliance with quality standards and service procedures. Must be an Emirati and willing to work shifts.